When terms for new technology are thrown around, it can be difficult to differentiate which are passing trends, and which, like cloud computing and big data are worth paying attention to. Unified communications is one of the buzzwords that requires the attention of any business.
The coronavirus pandemic has brought a definite shift in priorities for businesses across the world, especially for making the move to cloud-based services and the need to implement remote working. We have a look at the benefits to your company in adopting a unified communications strategy.
Unified communications (UC) is the implementation of real-time communications services across multiple platforms, essentially combining all your business communications needs and services from a single provider. There are three main advantages to this:
1. Improved efficiency & productivity
When tasks, such as having incoming calls routed to wherever you are – your office phone, mobile phone, or to an app on your computer, are simplified, it makes it easier for employees to get their job done, and never having missed that important phone call.
2. Reduced costs
UC uses Voice over Internet Protocol (VoIP) technology to integrate different communications platforms. Traditional telephone systems required the rental of analogue phone lines from a service provider, and UC typically saves around 40 per cent on communications bills.
3. Less administration
UC means there is a sole service provider, and this results in having fewer account managers, technical support teams, contracts, and bills to deal with. Your admin is streamlined, and you will have a single point of contact for your communications needs.
4. Enable a mobile and remote workforce
The ‘new normal’ has changed how work is done. Remote and mobile working is now no longer a nice option, but an essential requirement for organisations and employees during the coronavirus.
If you need a business SIP provider, talk to our team today.