There are always parts of your job that you’re sure to dislike. After all, there’s no such thing as the perfect career – but it seems that there’s a growing concern among office workers regarding answering the office phone… an issue known as telephobia.
New research from Face for Business, reported on by HR News, shows that the fear of making or taking phone calls is very real, with 62 per cent of employees saying that they have reasons for experiencing anxiety over calls.
The main reasons given were worrying about how to deal with a query, concerns about freezing on the phone, worrying that the person they’re speaking to could think negatively of them and sounding strange when speaking.
Interestingly, younger generations appear to be more affected by this – perhaps because they’ve grown up with and become accustomed to less direct methods of communication, such as email and social media. It was found that 76 per cent of millennials have anxiety when they hear the phone ring, compared to 40 per cent of baby boomers.
Face for Business’s marketing manager Sara Parker was quoted by the news source as saying: “Businesses really need to make a human and emotional connection with their prospects. Ergo, employees shouldn’t really hide behind technologies such as email – they need to start building relationships and trust.”
Teaching proper telephone skills may seem silly to some but it can really help to give workers confidence so perhaps consider this as a course of action to ensure that your team don’t worry when the business phone starts to ring.
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