New Ofcom Rules Mean Best Telecoms Deals Must Be Revealed

Telecoms customers will be able to benefit from the best deals available from now on, as Ofcom has introduced new rules that obligate companies to reveal their most cost-effective packages to subscribers.

Earlier last week (May 15th), the telecoms regulator unveiled new rules that means broadband, phone and pay-TV firms have to tell their customers when their contract is nearing the end and what the best alternative deals are.

This Fairness for Customers programme is expected to help more than 20 million people in the country, as this is the number of customers who have gone past their initial contract period on their telecoms package, and therefore, are potentially paying more than other competitive deals.

Ofcom’s consumer group director Lindsey Fussell said: “We’re making sure customers are treated fairly, by making companies give them the information they need, when they need it.”

She went on to say: “This will put power in the hands of millions of people who’re paying more than necessary when they’re no longer tied to a contract.”

These changes will be implemented from February 15th 2020, giving businesses nine months to make the changes they need to their systems and processes.

This comes after Ofcom’s recent home broadband performance report revealed average download speeds have hit 54.2 Mbit/s, increasing by 18 per cent over the last year. It also found upload speeds also grew, rising by 15 per cent to 7.2 Mbit/s during the 12-month period.

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